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Return Information

Regular priced merchandise may be returned within 14 days of receipt of order, according to tracking information. 

Return Policy Guidelines:

Merchandise listed for "Sale" is not returnable - No Exceptions.

Damaged or Wrongly Shipped Items may be exchanged ONLY with same item (if stock permits).  If item is out of      stock damaged or wrongly shipped items will be issued as a Store Credit. After careful inspection, any items that are found to have been tampered with in order to obtain a refund will be refused and no credit or refund will be given.

Returns are accepted with preauthorization ONLY.  Returned items must have an RMA (return merchandise   authorization) number or merchandise will NOT be accepted. Customers may obtain a RMA number by logging into their account and selecting Returns.

Orders totalling less than $50 USD will be issued a Store Credit.

Orders  totalling more than $50 USD will be credited back (via original payment method, ie. Paypal, credit cards, etc., after inspection of returned items) to customers' account.

A 15% restocking fee is charged for all returned items.

Shipping amounts are NOT refundable BOTH ways.

International customers are fully responsible for any additional fees imposed by customs, including any tariffs and duties.

For speedier processing of returns, all items must be returned in original packaging.  Items that come in sets such as a necklace and earring set must be returned in full  (i.e., you must return both the earrings and necklace to receive any credit or refund.

 

 

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